Ticket Terms & Conditions
I. Definitions and interpretation
"Event" means an event owned and organised by Cup North.
"Tickets" means tickets or other types of evidence (including electronic tickets) for an Event sold by Us to You.
"Venue" means any facilities or locations of any nature where the Event is being held.
"Organiser" means [Cup North]. "Us" and "Our" shall be read accordingly.
"You" means you or anybody who in Our reasonable opinion is acting with your authority or permission. "Your" shall be read accordingly.
2. Tickets
All Tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase as purchase of Tickets constitutes acceptance of these Terms and Conditions
We confirm that We are authorised to sell Tickets. A valid Ticket must be produced to get into an Event.
It is Your responsibility to check Your Tickets as if you have made a mistake they cannot always be rectified after purchase. Please check your Tickets on receipt carefully and contact us immediately if there is a mistake.
Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy or otherwise deal with any of the symbols, trade marks, logos and/or intellectual property appearing on the Ticket.
3. Price and payment
The price of the Ticket shall be the price set at the time We accept Your order. All prices set are inclusive of any applicable taxes and of any booking fee and collection or delivery fee. No order will be accepted until We have received full payment.
4. Delivery
Tickets will only be delivered via email through our nominated ticketing platform. In the case where you do not receive your tickets via email please contact hello@cupnorth.co.uk to rectify the issue.
5. Changes to Event
Where reasonably necessary, the Organiser of the Event reserves the right to make alterations to the published Event program.
6. Refunds/exchanges
Except where We offer an applicable Ticket exchange or resale facility, Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled (subject to below) or where there is a material change to the program of the Event or where there are personal extenuating circumstances. And in the case of the latter we will consider providing a refund minus the cost of an administration charge. Where an Event is cancelled or rescheduled (subject to below) by the Venue, where an Event is cancelled or rescheduled due to circumstances beyond Our control, or where there is a material change to the program of the Event, You will be entitled to claim a refund from Us in accordance with this clause.
A 'material' change is a change which, in Our reasonable opinion, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect.
Refunds shall only be made to the person who purchased the Tickets and, when possible, be made using the same method as was used to purchase the Tickets.
These Terms and Conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice, Consumer Direct (http://www.consumerdirect.gov.uk/) or the Department for Business Enterprise & Regulatory Reform
7. Liability
Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by You are at your own risk. Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to the refund as set forth in Section 7.
Neither We nor the Venue will be responsible for any loss, theft or damage of Your personal belongings, other than caused as a result of Our negligence or that of the Venue or the other breach of statutory duty.
8. Cancelled/re-scheduled Events
It is Your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re- scheduled, We will use Our reasonable endeavours to notify You using the details You provided Us with at the time of ordering. We do not guarantee that You will be informed of such cancellation before the date of the Event.
It is Your responsibility to inform Us of any change to the contact address, telephone number or email address You provide Us with at the time of ordering.
9. Void Tickets
Any Ticket obtained in breach of these Terms and Conditions shall be void and all rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and liable to legal action.
Void Tickets are non-refundable.
10. Conditions of Admission
The management of the Event reserves the right to refuse Ticket holders admission to the Venue in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void.
The management of the Event also reserves the right to request that Ticket holders leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Venue may remove a Ticket holder who:
1) has behaved in the Venue in a manner which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or
2) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace;
3) or in the reasonable opinion of the Venue is acting under the influence of alcohol or drugs; or
4) attempts to use their attendee ticket as a method of gaining access to the festival, festival exhibitors and festival attendees to sell their product or promote their brand or business.
You must comply with instructions and directions given by Venue staff and stewards.
No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.
11. Health and Safety
Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event.
12. Dispute Resolution
If any dispute arises out of these Terms and Conditions, We will attempt to settle it. To this end We shall use Our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to both parties.
13. Waiver
If We delay or fail to enforce any of these Terms and Conditions It shall not mean that We have waived our right to do so.
14. Other
Please be aware the We are unable to provide formal invitation letters for use in conjunction with visa applications for overseas attendees, volunteers and/or exhibitors.